Refund Policy
At Keabe.com, we are committed to providing our customers with high-quality products and exceptional service. We offer a 30-day hassle-free return and exchange policy to ensure our customers are completely satisfied with their purchases.
Exchange Process:
If you wish to exchange a product, simply return it to our designated warehouse within 30 days of receiving the item. We will process the exchange within 7 days of receiving the returned product and notify you via email upon shipment of the new item. Please note that a $9.9 shipping fee will apply for exchanges initiated for personal reasons.
Refund Process:
If you prefer to return the item for a refund, please send it to our designated warehouse within 30 days of receiving it. We will process the refund within 7 days of receiving the returned product. The refund will be credited to the original credit card used for the purchase and may take 7-15 business days to appear in your account. Please note that shipping fees are non-refundable.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us immediately and provide a photo of the item. We will process a free replacement within 3 business days.
Please be aware that we do not accept returns or offer refunds for items damaged by customers.
Thank you for shopping through Keabe.com. If you have any questions or concerns, please feel free to contact us.
Email: support@Keabe.com
Please note that if the return is initiated by the customer, the customer is responsible for the shipping costs, which may vary depending on the chosen courier company. If the received items are damaged or incorrect due to our error, the customer is not required to cover any shipping costs.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.